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Activity overview
Latest activity by e5b3df af6f2e-
e5b3df af6f2e created an article,
Why are there white flakes in my coffee?
The substance you are seeing is the coffee chaff, which is a natural by-product after roasting. The chaff is a parchment-like layer in the center of a coffee bean that will look like a light tan co...
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e5b3df af6f2e created an article,
Can I cancel my mobile order after it's been placed?
You cannot cancel a mobile order once it’s been placed. If there is an issue with your order, however, please contact Customer Experience by emailing customerservice@peets.com.
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e5b3df af6f2e created an article,
Do you have low acidic coffee?
We don’t measure the acidity in our coffee, but there are several simple ways to enjoy a smoother cup. Try coffees from the Indo-Pacific, which are generally fuller-bodied and less acidic, or ‘brig...
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e5b3df af6f2e created an article,
How long will my order be held at the counter?
Your order will be held for 10 minutes. After 10 minutes, the quality and temperature are no longer up to CoffeeLuv’s standards, so employees are directed to discard the items.
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e5b3df af6f2e created an article,
When will I be billed for my subscription order?
An authorization charge will process on the date of processing, and the order will invoice once shipped.
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e5b3df af6f2e created an article,
My coffee doesn't taste good, what should I do?
We maintain the highest quality standards when it comes to coffee buying, blending, and roasting. We source only the best beans available, and employ strict quality testing of samples before the co...
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e5b3df af6f2e created an article,
Can I use a CoffeeLuv Card on my subscription?
No, at this time CoffeeLuv Cards (or Gift Cards) cannot be used as a payment method for subscriptions.
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e5b3df af6f2e created an article,
Will my order be made before the customers ordering in the store?
No, orders are made in the order in which they are received.
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e5b3df af6f2e created an article,
Can I order less than a pound of coffee?
The only coffees that we offer in half pounds are our Reserve Coffees such as JR Reserve. All of our other coffees are only sold in 1 lb increments.
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e5b3df af6f2e created an article,
Is your coffee gluten-free?
While our coffees are not certified gluten-free, coffee beans do not naturally contain gluten.