I placed an order but didn't receive an confirmation email, what do I do?

If you placed an order but didn't receive a confirmation email please confirm the items below.  If one or more check out, please reach out to our Customer Experience Team for more information on your order. If none of these items match your situation, it is likely that your order was not placed successfully.

• Do you see a charge on your payment method?
• Did a confirmation number appear when you placed your order?
• If logged in: do you see the order under the "Order History" Tab?

If you are unsure, please reach out to our Customer Experience Team and we would be happy to assist you. You can email us at [e-mail] or give us a call at 1.800.999.2132, Mon – Fri 6am – 6pm PT.