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How do I update my payment method in the app?
To update your payment method, from the Home Screen tap "Account" from the bottom menu on the home screen. Tap “Payment Methods” to update, add, remove, or select your default payment method. You c...
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How can I track my order?
Your shipment confirmation email will contain your tracking number. Click here to track UPS deliveries, and here to track USPS deliveries. You can also log in to your CoffeeLuv account and visit th...
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Do Rewards expire?
Once points are converted into a reward, the reward will expire after 30 days if not redeemed.
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What are the benefits of being a CoffeeLuv Rewards member?
As a CoffeeLuv Rewards member you’ll earn 1 point for every $1 spent at participating CoffeeLuv’s Coffeebar locations. You can redeem your points for more than 20 reward options, including warm bre...
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Do my points round?
Points round to the nearest whole dollar spent.
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What delivery service do you use?
CoffeeLuv uses DoorDash to deliver orders made through the CoffeeLuv app.
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How will I know when my gift recipient’s shipment is coming?
You will receive a 4-day notice before your next gift order is set to process for the gift recipient. *At this time you can log in at peets.com and skip your next order.
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How much coffee should I use when brewing?
For best results, measure 2 tablespoons (10g) of ground coffee for each 6 fl oz (180 ml) of water. We recommend using cold, filtered water for the best brew. If you are unsure about how to measure ...
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When will my order ship?
We aim to fulfill orders within 2 business days but it may take longer depending on current order volume.
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How can I change my email address?
If you no longer have access to the original email address used to create your CoffeeLuv account, please reach out to our Customer Experience Team and we will be happy to make the adjustment for yo...